Privacy Policy

Last updated: 7th March 2026

Hove Reflexology respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you visit our website or contact us.

This policy complies with the UK GDPR and the Data Protection Act 2018.

Business Name: Hove Reflexology
Practitioner: Alison van Loon
Address: Selborne Road, Hove
Email: alison@hove-reflexology.com
Phone: 07790 469742
Website: hove-reflexology.com

For the purposes of data protection law, we are the data controller of your personal data.

We may collect and process the following information:

• Name
   
• Email address
   
• Phone number
   
• Information provided through contact forms
   
• Appointment booking details
   

If you book a reflexology appointment, we may collect limited health information relevant to your treatment, such as:

• Medical conditions
   
• Medication information
   
• Lifestyle factors affecting treatment
   

This information is collected only with your consent and is necessary for safe and effective treatment.

We may automatically collect:

• IP address
   
• Browser type
   
• Pages visited
   
• Website usage data
   

This helps us improve the website experience.

We use your data to:

• Respond to enquiries
   
• Manage appointment bookings
   
• Provide reflexology treatments safely
   
• Maintain client records
   
• Improve our website
   
• Comply with legal or professional obligations
   

We will only use your data where we have a lawful basis under UK GDPR.

We take reasonable steps to protect your personal information.

Your data may be stored:

• securely on password-protected devices
   
• in secure email systems
   
• in paper records stored safely
   

Client health records may be kept for up to 7 years after your last appointment, in line with professional insurance requirements.

We do not sell or share your personal information for marketing purposes.

We may share your data only when necessary with:

• professional insurers
   
• legal or regulatory authorities if required by law
   
• secure booking or website providers
   

Our website may use cookies to improve your browsing experience.

Cookies may be used to:

• remember website preferences
   
• analyse website traffic
   

You can control cookies through your browser settings.

Under UK GDPR, you have the right to:

• Access your personal data
   
• Request correction of inaccurate data
   
• Request deletion of your data
   
• Restrict processing of your data
   
• Withdraw consent where applicable
   

To exercise these rights, please contact us at alison@hove-reflexology.com.

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office.

Website: https://ico.org.uk

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.